PENGARUH KELENGKAPAN FASILITAS KAPAL DAN KETEPATAN WAKTU TERHADAP KEPUASAN PENUMPANG KAPAL PT. MARINA LOGISTIK SEJAHTERA BALIKPAPAN
Keywords:
the completeness of the ship's facilities, timeliness, Passenger satisfactionAbstract
Passenger satisfaction is the main goal in a business or business, especially sea transportation services. To achieve passenger satisfaction, of course, there are many important aspects that must be met by service providers. Aspects that must be met include the completeness of the ship's facilities and timeliness. The related variables in this study are the completeness of ship facilities and timeliness of passenger satisfaction on PT. Marina Logistik Sejahtera with multiple linear regression analysis method. All statements were tested with validity, reliability and had a correlation > 0.300 (valid) and had an alpha coefficient > 0.6 (reliable). From the calculation of the coefficient of determination, the value of Adjusted "R square" is 0.746 or 74.6% . It can be concluded that the completeness of ship facilities and timeliness have an effect of 74.6% on the satisfaction of ship passengers. The t test for the X1 variable shows that tcount > t table (6.709> 1.66071) with a sig value of (0.000 <0.05). In the t-test of the completeness of ship facilities and timeliness have an effect on satisfaction. ship passengers. While the results of the simultaneous test of the variables completeness of ship facilities and timeliness have a significant effect, it is proven that F count = 146.546 > f table = 1.77 by obtaining a sig value of (0.000 < 0.05) on ship passenger satisfaction, meaning that, the more complete ship and ship facilities are always on time making passengers feel satisfied using the transportation services provided by PT. Marina Logistik Sejahtera Balik
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Respatiningsih, H., Irawati, D., Fatmawati, N., Rosiani, T., Sintowati, A. P., Jundana, M., ... & Fitrianingsih, D. (2022). Assistance in strengthening oyster mushroom business management for people with disability of Restu Abadi. Community Empowerment, 7(12), 2023-2029.
Respatiningsih, H., Siyami, N., Dewantara, R., Chirzah, D., Asegaf, A. S., & Indira, H. N. (2023). Assistance in improving the quality of financial management of the oyster mushroom business for the disable persons at DPO Restu Abadi Purworejo. Community Empowerment, 8(11), 1711-1719.
Kajian manajemen harga sebagai upaya (Bu hesti)
Ningsih, H. R. (2021). Kajian Manajemen Harga Sebagai Upaya Untuk Mendorong Keuntungan UMKM Gula Kelapa Di Masa Pandemic Covid-19. SEGMEN: Jurnal Manajemen dan Bisnis, 17(3).
Hadiyati, S., Mursito, B., Aryati, I., & Probowati, A. (2021). TEACHER CREATIVITY REVIEWED FROM WORK ENVIRONMENT PRINCIPAL LEADERSHIP AND WORK MOTIVATION AT SMA BATIK 2 SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 1907-1918.
Sucipto, A. (2023). Kajian Tata Kelola UMKM Kabupaten Purworejo Menuju Daya Saing Internasional. Jurnal Bingkai Ekonomi (JBE), 8(2), 29-36.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Siyami, N., Respatiningsih, H., Dewantara, R., Permata, C. P., & Wicaksana, Y. (2024). Financial management assistance and strengthening oyster mushroom business management in the Kelompok Difable Desa (KDD) Rejo Mandiri Purworejo. Community Empowerment, 9(12).
Respatiningsih, H. (2021, March). The impact of E-Commerce on the marketing performance of MSMEs during the covid19 pandemic mediated by competitive advantage. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 166-169). Atlantis Press.
Siyami, N. (2021, March). Impact of the Good University Governance Implementation to Measure Stakeholder Satisfaction STIE Rajawali Purworejo. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 74-77). Atlantis Press.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Kurniawan, B., Dwi, A., & Respatinigsih, H. (2021). Analisis Kinerja Pemasaran Dalam Meningkatkan Volume Penjualan Melalui Bauran Promosi. Jurnal Manajemen Dan Bisnis, 17.
Siyami, N., & Rusmiyatun, R. (2022). Determinan Financial Performance Di Era Society 5.0 (Dari Perspektif Pemahaman Literasi Keuangan, Literasi Teknologi, Finansial Teknologi Dan Inklusi Keuangan). Syntax Literate; Jurnal Ilmiah Indonesia, 7(11), 15733-15752.
Respatiningsih, H., Irawati, D., Fatmawati, N., Rosiani, T., Sintowati, A. P., Jundana, M., ... & Fitrianingsih, D. (2022). Assistance in strengthening oyster mushroom business management for people with disability of Restu Abadi. Community Empowerment, 7(12), 2023-2029.
Respatiningsih, H., Siyami, N., Dewantara, R., Chirzah, D., Asegaf, A. S., & Indira, H. N. (2023). Assistance in improving the quality of financial management of the oyster mushroom business for the disable persons at DPO Restu Abadi Purworejo. Community Empowerment, 8(11), 1711-1719.
Kajian manajemen harga sebagai upaya (Bu hesti)
Ningsih, H. R. (2021). Kajian Manajemen Harga Sebagai Upaya Untuk Mendorong Keuntungan UMKM Gula Kelapa Di Masa Pandemic Covid-19. SEGMEN: Jurnal Manajemen dan Bisnis, 17(3).
Hadiyati, S., Mursito, B., Aryati, I., & Probowati, A. (2021). TEACHER CREATIVITY REVIEWED FROM WORK ENVIRONMENT PRINCIPAL LEADERSHIP AND WORK MOTIVATION AT SMA BATIK 2 SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 1907-1918.
Sucipto, A. (2023). Kajian Tata Kelola UMKM Kabupaten Purworejo Menuju Daya Saing Internasional. Jurnal Bingkai Ekonomi (JBE), 8(2), 29-36.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Siyami, N., Respatiningsih, H., Dewantara, R., Permata, C. P., & Wicaksana, Y. (2024). Financial management assistance and strengthening oyster mushroom business management in the Kelompok Difable Desa (KDD) Rejo Mandiri Purworejo. Community Empowerment, 9(12).
Respatiningsih, H. (2021, March). The impact of E-Commerce on the marketing performance of MSMEs during the covid19 pandemic mediated by competitive advantage. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 166-169). Atlantis Press.
Siyami, N. (2021, March). Impact of the Good University Governance Implementation to Measure Stakeholder Satisfaction STIE Rajawali Purworejo. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 74-77). Atlantis Press.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Kurniawan, B., Dwi, A., & Respatinigsih, H. (2021). Analisis Kinerja Pemasaran Dalam Meningkatkan Volume Penjualan Melalui Bauran Promosi. Jurnal Manajemen Dan Bisnis, 17.
Siyami, N., & Rusmiyatun, R. (2022). Determinan Financial Performance Di Era Society 5.0 (Dari Perspektif Pemahaman Literasi Keuangan, Literasi Teknologi, Finansial Teknologi Dan Inklusi Keuangan). Syntax Literate; Jurnal Ilmiah Indonesia, 7(11), 15733-15752.
Respatiningsih, H., Irawati, D., Fatmawati, N., Rosiani, T., Sintowati, A. P., Jundana, M., ... & Fitrianingsih, D. (2022). Assistance in strengthening oyster mushroom business management for people with disability of Restu Abadi. Community Empowerment, 7(12), 2023-2029.
Respatiningsih, H., Siyami, N., Dewantara, R., Chirzah, D., Asegaf, A. S., & Indira, H. N. (2023). Assistance in improving the quality of financial management of the oyster mushroom business for the disable persons at DPO Restu Abadi Purworejo. Community Empowerment, 8(11), 1711-1719.
Kajian manajemen harga sebagai upaya (Bu hesti)
Ningsih, H. R. (2021). Kajian Manajemen Harga Sebagai Upaya Untuk Mendorong Keuntungan UMKM Gula Kelapa Di Masa Pandemic Covid-19. SEGMEN: Jurnal Manajemen dan Bisnis, 17(3).
Hadiyati, S., Mursito, B., Aryati, I., & Probowati, A. (2021). TEACHER CREATIVITY REVIEWED FROM WORK ENVIRONMENT PRINCIPAL LEADERSHIP AND WORK MOTIVATION AT SMA BATIK 2 SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 1907-1918.
Sucipto, A. (2023). Kajian Tata Kelola UMKM Kabupaten Purworejo Menuju Daya Saing Internasional. Jurnal Bingkai Ekonomi (JBE), 8(2), 29-36.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Siyami, N., Respatiningsih, H., Dewantara, R., Permata, C. P., & Wicaksana, Y. (2024). Financial management assistance and strengthening oyster mushroom business management in the Kelompok Difable Desa (KDD) Rejo Mandiri Purworejo. Community Empowerment, 9(12).
Respatiningsih, H. (2021, March). The impact of E-Commerce on the marketing performance of MSMEs during the covid19 pandemic mediated by competitive advantage. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 166-169). Atlantis Press.
Siyami, N. (2021, March). Impact of the Good University Governance Implementation to Measure Stakeholder Satisfaction STIE Rajawali Purworejo. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 74-77). Atlantis Press.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Kurniawan, B., Dwi, A., & Respatinigsih, H. (2021). Analisis Kinerja Pemasaran Dalam Meningkatkan Volume Penjualan Melalui Bauran Promosi. Jurnal Manajemen Dan Bisnis, 17.
Siyami, N., & Rusmiyatun, R. (2022). Determinan Financial Performance Di Era Society 5.0 (Dari Perspektif Pemahaman Literasi Keuangan, Literasi Teknologi, Finansial Teknologi Dan Inklusi Keuangan). Syntax Literate; Jurnal Ilmiah Indonesia, 7(11), 15733-15752.
Respatiningsih, H., Irawati, D., Fatmawati, N., Rosiani, T., Sintowati, A. P., Jundana, M., ... & Fitrianingsih, D. (2022). Assistance in strengthening oyster mushroom business management for people with disability of Restu Abadi. Community Empowerment, 7(12), 2023-2029.
Respatiningsih, H., Siyami, N., Dewantara, R., Chirzah, D., Asegaf, A. S., & Indira, H. N. (2023). Assistance in improving the quality of financial management of the oyster mushroom business for the disable persons at DPO Restu Abadi Purworejo. Community Empowerment, 8(11), 1711-1719.
Kajian manajemen harga sebagai upaya (Bu hesti)
Ningsih, H. R. (2021). Kajian Manajemen Harga Sebagai Upaya Untuk Mendorong Keuntungan UMKM Gula Kelapa Di Masa Pandemic Covid-19. SEGMEN: Jurnal Manajemen dan Bisnis, 17(3).
Hadiyati, S., Mursito, B., Aryati, I., & Probowati, A. (2021). TEACHER CREATIVITY REVIEWED FROM WORK ENVIRONMENT PRINCIPAL LEADERSHIP AND WORK MOTIVATION AT SMA BATIK 2 SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 1907-1918.
Sucipto, A. (2023). Kajian Tata Kelola UMKM Kabupaten Purworejo Menuju Daya Saing Internasional. Jurnal Bingkai Ekonomi (JBE), 8(2), 29-36.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Siyami, N., Respatiningsih, H., Dewantara, R., Permata, C. P., & Wicaksana, Y. (2024). Financial management assistance and strengthening oyster mushroom business management in the Kelompok Difable Desa (KDD) Rejo Mandiri Purworejo. Community Empowerment, 9(12).
Respatiningsih, H. (2021, March). The impact of E-Commerce on the marketing performance of MSMEs during the covid19 pandemic mediated by competitive advantage. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 166-169). Atlantis Press.
Siyami, N. (2021, March). Impact of the Good University Governance Implementation to Measure Stakeholder Satisfaction STIE Rajawali Purworejo. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 74-77). Atlantis Press.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Kurniawan, B., Dwi, A., & Respatinigsih, H. (2021). Analisis Kinerja Pemasaran Dalam Meningkatkan Volume Penjualan Melalui Bauran Promosi. Jurnal Manajemen Dan Bisnis, 17.
Siyami, N., & Rusmiyatun, R. (2022). Determinan Financial Performance Di Era Society 5.0 (Dari Perspektif Pemahaman Literasi Keuangan, Literasi Teknologi, Finansial Teknologi Dan Inklusi Keuangan). Syntax Literate; Jurnal Ilmiah Indonesia, 7(11), 15733-15752.
Respatiningsih, H., Irawati, D., Fatmawati, N., Rosiani, T., Sintowati, A. P., Jundana, M., ... & Fitrianingsih, D. (2022). Assistance in strengthening oyster mushroom business management for people with disability of Restu Abadi. Community Empowerment, 7(12), 2023-2029.
Respatiningsih, H., Siyami, N., Dewantara, R., Chirzah, D., Asegaf, A. S., & Indira, H. N. (2023). Assistance in improving the quality of financial management of the oyster mushroom business for the disable persons at DPO Restu Abadi Purworejo. Community Empowerment, 8(11), 1711-1719.
Kajian manajemen harga sebagai upaya (Bu hesti)
Ningsih, H. R. (2021). Kajian Manajemen Harga Sebagai Upaya Untuk Mendorong Keuntungan UMKM Gula Kelapa Di Masa Pandemic Covid-19. SEGMEN: Jurnal Manajemen dan Bisnis, 17(3).
Hadiyati, S., Mursito, B., Aryati, I., & Probowati, A. (2021). TEACHER CREATIVITY REVIEWED FROM WORK ENVIRONMENT PRINCIPAL LEADERSHIP AND WORK MOTIVATION AT SMA BATIK 2 SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 1907-1918.
Sucipto, A. (2023). Kajian Tata Kelola UMKM Kabupaten Purworejo Menuju Daya Saing Internasional. Jurnal Bingkai Ekonomi (JBE), 8(2), 29-36.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Siyami, N., Respatiningsih, H., Dewantara, R., Permata, C. P., & Wicaksana, Y. (2024). Financial management assistance and strengthening oyster mushroom business management in the Kelompok Difable Desa (KDD) Rejo Mandiri Purworejo. Community Empowerment, 9(12).
Respatiningsih, H. (2021, March). The impact of E-Commerce on the marketing performance of MSMEs during the covid19 pandemic mediated by competitive advantage. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 166-169). Atlantis Press.
Siyami, N. (2021, March). Impact of the Good University Governance Implementation to Measure Stakeholder Satisfaction STIE Rajawali Purworejo. In The 3rd International Conference on Banking, Accounting, Management and Economics (ICOBAME 2020) (pp. 74-77). Atlantis Press.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
Kurniawan, B., Dwi, A., & Respatinigsih, H. (2021). Analisis Kinerja Pemasaran Dalam Meningkatkan Volume Penjualan Melalui Bauran Promosi. Jurnal Manajemen Dan Bisnis, 17.
Siyami, N., & Rusmiyatun, R. (2022). Determinan Financial Performance Di Era Society 5.0 (Dari Perspektif Pemahaman Literasi Keuangan, Literasi Teknologi, Finansial Teknologi Dan Inklusi Keuangan). Syntax Literate; Jurnal Ilmiah Indonesia, 7(11), 15733-15752.
Respatiningsih, H., Irawati, D., Fatmawati, N., Rosiani, T., Sintowati, A. P., Jundana, M., ... & Fitrianingsih, D. (2022). Assistance in strengthening oyster mushroom business management for people with disability of Restu Abadi. Community Empowerment, 7(12), 2023-2029.
Respatiningsih, H., Siyami, N., Dewantara, R., Chirzah, D., Asegaf, A. S., & Indira, H. N. (2023). Assistance in improving the quality of financial management of the oyster mushroom business for the disable persons at DPO Restu Abadi Purworejo. Community Empowerment, 8(11), 1711-1719.
Kajian manajemen harga sebagai upaya (Bu hesti)
Ningsih, H. R. (2021). Kajian Manajemen Harga Sebagai Upaya Untuk Mendorong Keuntungan UMKM Gula Kelapa Di Masa Pandemic Covid-19. SEGMEN: Jurnal Manajemen dan Bisnis, 17(3).
Hadiyati, S., Mursito, B., Aryati, I., & Probowati, A. (2021). TEACHER CREATIVITY REVIEWED FROM WORK ENVIRONMENT PRINCIPAL LEADERSHIP AND WORK MOTIVATION AT SMA BATIK 2 SURAKARTA. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(3), 1907-1918.
Sucipto, A. (2023). Kajian Tata Kelola UMKM Kabupaten Purworejo Menuju Daya Saing Internasional. Jurnal Bingkai Ekonomi (JBE), 8(2), 29-36.
Dyah, I. A., Saraswatih, R. P., & Probowati, A. (2021). DECISION ON THE USE OF CLOSE CIRCUIT TELEVISION (CCTV) IN TERMS OF SECURITY, CRIME PREVENTION AND TECHNOLOGY UTILIZATION (Study on CCTV users in Surakarta city). International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4).
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