AGUNG PRIBADI. Pelayanan Prima dalam Praktik Pelayanan Publik: Studi pada Customer Service PDAM Surya Sembada Kota Surabaya . Progress, [S. l.], v. 18, n. 2, p. 58–75, 2025. Disponível em: https://journal.stiera.ac.id/index.php/Progress/article/view/155. Acesso em: 4 feb. 2026.